About Origence

With 30 years at the forefront of fintech innovation, we specialize in SaaS lending solutions that lead the industry. Our core mission is customer-centric, focusing on empowering Credit Unions across the United States with the tools to offer accessible, competitive lending services. We're deeply committed to enhancing the financial ecosystem for a broad network of credit unions, members and auto dealers. We invest in our greatest assets, our employees, and foster a culture of innovation and ownership through freedom and responsibility. We celebrate fiscal accountability, operational rigor and efficiency to create a sustainably healthy and robust business for the long term.

The Origence Lending Services Quality Assurance Manager (OLS QA Manager) creates and maintains programs that ensure the activities of OLS are compliant with Origence policies, procedures, and expectations. The QA Manager creates and directs activities related to quality assurance and quality control, reporting, analysis, and cross-departmental collaboration with all OLS business units, as well as Origence compliance, legal, and product development teams.

MUST BE LOCATED IN THE DENVER, CO/GREENWOOD VILLAGE, CO AREA

What You’ll Be Doing:

1. Program management
   • Develop and implement quality control programs in accordance with company standards
   • Develop and promote measures that improve the quality of work, while maintaining efficiencies and speed of delivery for optimal service
   • Ensure that all policies, processes, and activities of OLS are compliant with federal, state, and other application regulations
   • Ensure all audits are performed in accordance with company policies
   • Manage a quality control team and supporting roles in a manner that creates value for the organization and leads to the growth and positive evolution of the QA program
2. Reporting
   • Create and maintain a suite of reports with actionable intelligence for internal stakeholders
   • Ensure reports are delivered in accordance with prescribed timelines, are accurate and insightful
   • Create ad-hoc reports as requested by authorized stakeholders
   • Create executive summaries for the senior management team and board as directed
3. Analysis
   • Review all findings to identify the root cause of defects
   • Determine if issues are the result of defects in a process, system, or documentation; a lack of adequate training; insufficient management oversight, or individual team member performance
   • Recommend corrective actions and improvements for processes, systems, and programs that are feasible for the business to implement and scale
4. Collaboration and Engagement
   • Act as a strategic partner to internal stakeholders, building strong relationships and understanding their quality assurance needs.
   • Work closely with the Origence compliance team to ensure that the collective Origence QA program is comprehensive and is a value-add for OLS
   • Design and promote a consistent feedback loop for business line managers and OLS training that promotes constant improvement in quality while maintaining efficiencies and speed of delivery
   • Lead cross-departmental initiatives to develop and implement plans for defect remediation and ongoing improvement in quality assurance

The Ideal Candidate:

Education:

• Bachelor’s degree and/or combination of education and applicable experience required.
• Certifications in compliance, quality assurance, or quality control preferred

Experience:

• Minimum of 10 years experience in mortgage or consumer lending with at least 5 years experience in auto, unsecured, or home equity lending.
• Minimum 5 years in quality assurance roles
• Minimum 5 years in management
• Contact center or BPO experience is a plus

Specialized Skills:

• Exceptional analytical and problem-solving abilities
• Heightened research and organizational skills
• Strong leadership and team management skills
• Outstanding written and verbal communication and presentation skills
• Proficient in Microsoft Suite with proven ability to learn and adopt new programs and emerging AI tools
• Excellent analytical skills, attention to detail, consistent and accurate work product and deliverables
• Time management skills are critical, prioritization commensurate with company and departmental objectives in a high-paced and multi-functional environment is required, ability to maintain deadlines

Preferred Qualifications:

• Certifications and/or proven expertise in quality assurance and quality control program design
• Extensive consumer lending experience with deep knowledge of applicable regulations

Why you should apply:

• Flexible Working Environment
• Paid Time Off
• 401k (8% match)
• College Tuition Benefits/ Tuition Reimbursement
• Good Benefits options
• Company Culture! Cultural and Holiday celebrations, Theme days like Star Wars Day & Bring your Kids to Work Day, Monthly Townhalls and Quarterly Company Meetings that ensure awareness, inclusion, and transparency.

The starting salary range for this full-time position in Greenwood Village, CO is $74700 - $93300 per year. This base pay will take into consideration internal equity, candidate’s geographic region, job-related knowledge and experience among other factors. Origence maintains a highly competitive compensation program. Under company guidelines, this position is eligible for an annual bonus to provide an incentive to achieve targeted goals. Bonuses are awarded at company’s discretion on an individual basis.

Origence is an equal opportunity employer. All recruitment, hiring, training, compensation, benefits, discipline, and other terms and conditions of employment will be based upon an individuals’ qualifications regardless of race, religion, color, sex, gender identity, sexual orientation, national origin, ancestry, military service, marital status, pregnancy, age, protected medical condition, genetic information, disability or any other category protected by federal, state or local law.