About Origence

With 30 years at the forefront of fintech innovation, we specialize in SaaS lending solutions that lead the industry. Our core mission is customer-centric, focusing on empowering Credit Unions across the United States with the tools to offer accessible, competitive lending services. We're deeply committed to enhancing the financial ecosystem for a broad network of credit unions, members and auto dealers. We invest in our greatest assets, our employees, and foster a culture of innovation and ownership through freedom and responsibility. We celebrate fiscal accountability, operational rigor and efficiency to create a sustainably healthy and robust business for the long term.

The Director, Operations and Lender Support will be responsible for overall management of the Origence operations team including the implementations, processing, underwriting, funding, contact center, quality assurance, and training functions.

MUST BE LOCATED IN THE DENVER, CO/GREENWOOD VILLAGE, CO AREA

What you will do:

Functional Management

• Demonstrate sound analysis and judgment in managing underwriting, processing, and related functions.
• Lead implementations and special business projects as required.
• Provide management and support for contact center and other support roles as needed.
• Assist with identifying required resources and timelines to achieve set goals.
• Assist with the development of performance metrics, reports, and analysis of key business functions.

Support Internal and External Stakeholders:

• Be a subject matter expert for all relevant systems and processes.
• Engage directly with clients, when appropriate, to ensure satisfaction with current service and to gather intelligence on improving competitive differentiation and/or expansion opportunities.
• Continuously and effectively work collaboratively across all business units within the organization to meet collective goals and objectives.
• Actively participate in prospecting and client calls, presentations, and events as needed.
• Develop relevant resource materials and facilitate training for internal and external partners and clients.

Business Leadership

• Effectively coach, support, and manage staff.
• Collaborate with human resources and training on talent acquisition and the onboarding of new hires internal transitions.
• Assist with talent development and retention through effective management of department leadership, the application of internal and external resources and programs, and significant personal engagement.
• Develop and present insightful reports and presentations for internal and external stakeholders.

The ideal candidate:

Education:

• Bachelor’s Degree in Business, or combination of related courses and experience.

Experience:

• 7+ years of experience working in lending operations with a financial institution or relevant service provider.
• Success in managing lending operations teams including the development of sound practices, policies, and procedures.
• Contact center and remote delivery experience is highly preferred.
• Experience in creating and managing meaningful operational key performance indicators (KPIs), as well as experience in developing and managing the tools and processes required to produce actionable insights that drive continuous improvement.
• Direct experience with loan origination systems and related industry tool and programs; experience with system implementations and/or administration is a plus.

Specialized Skills:

• Strong empathy for customers and a passion for client retention, revenue, and growth
• Ability to manage influence through collaboration, persuasion, negotiation, and consensus building
• Excellent collaboration and communications skills including C-Level presentation skills
• Analytical and process-oriented mindset
• Up to date with modern technologies & tools for managing lending operations
• Enthusiastic and creative leader with the ability to inspire others
• Strong organization and planning skills
• Extensive expertise in staff training, development, and team building
• Solid understanding of business contracting
• Clear understanding and successful execution of change management concepts
• A change agent in operational processes with an innovative mind-set
• Extensive working knowledge of PC Systems, including MS Word, Excel, PowerPoint, Visio, etc.

Perks and Benefits:

• Flexible Working Environment
• Paid Time Off
• 401k (8% match)
• College Tuition Benefits/ Tuition Reimbursement
• Good Benefits options
• Company Culture! Cultural and Holiday celebrations, Theme days like Star Wars Day & Bring your Kids to Work Day, Monthly Townhalls and Quarterly Company Meetings that ensure awareness, inclusion, and transparency.

The starting salary range for this full-time position is $106200 - $132800 per year. This base pay will take into consideration internal equity, candidate’s geographic region, job-related knowledge and experience among other factors. Origence maintains a highly competitive compensation program. Under company guidelines, this position is eligible for an annual bonus to provide an incentive to achieve targeted goals. Bonuses are awarded at company’s discretion on an individual basis.

Origence is an equal opportunity employer. All recruitment, hiring, training, compensation, benefits, discipline, and other terms and conditions of employment will be based upon an individuals’ qualifications regardless of race, religion, color, sex, gender identity, sexual orientation, national origin, ancestry, military service, marital status, pregnancy, age, protected medical condition, genetic information, disability or any other category protected by federal, state or local law.